1. Introduction
Bigflowerz (website address: https://bigflowerz.com/) values your business and trust. As a Cyprus-based company, we create products that enhance your website-building experience. Please read this Privacy Policy and provide your consent to both documents in order to use our services.
2. Collected Data
Data Storage Location As a Turkey-based company, we operate web servers hosted by Natro, located in Turkey. Our hosting provider, Natro, ensures the secure storage of your data and compliance with GDPR. For more information about Natro’s privacy policy, please visit: Natro Privacy Policy. Registration Data When you register on our website, we store the username you choose, your email address, and other personal information you add to your user profile. You can view, edit, or delete your personal information at any time (except for changing your username). Website administrators may also view and edit this information. Purchase Data To receive product support, you must have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes, along with your user data, are stored along with the support end dates. This is necessary to provide downloads, product support, and other customer services. Support Data If you are registered on our website and have a valid support account, you can submit support requests. Support form submissions are transmitted to our communication servers hosted by Natro. Only the data you explicitly provide is sent, and your consent will be requested each time you create a new support request. Comments When you leave a comment on the website, your IP address and browser user agent string, along with the data provided in the comment form, are collected for spam detection purposes. Contact Form Information submitted via the contact form on our website is sent to our company email address hosted on Natro servers. These submissions are stored solely for customer service purposes and are not used for marketing purposes or shared with third parties. Google Analytics We use Google Analytics for anonymous site usage reporting on our website. Therefore, no personalized data is stored. If you wish to disable tracking of your behavior by Google Analytics on our website, you can use the following link: Google Analytics Opt-Out. Purposes of Personal Data Usage We use your personal information for the following purposes:- User authentication/identity verification during website usage;
- Providing technical support;
- Sending updates to inform users about important news/changes;
- Preventing fraudulent activities and ensuring the security of our customers’ personal information by monitoring account activity;
- Personalizing the website to make your experience more engaging and personalized;
- Ensuring smooth operation of overall performance and management functions.
3. Who Can Access Your Data
If you are not a registered user on our website, there is no personal information related to you that may be stored or viewed. If you are a registered user, the following individuals may access your personal information:- Our system administrators.
- Our support team (when they need to obtain information about user accounts and access details to provide support).
4. How Long Do We Retain Your Data?
When you submit a support request or comment, the associated metadata is retained unless you request its deletion. This data is used to recognize you and approve your comments automatically rather than holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except for changing your username). Website administrators can also view and edit this information.
5. Security Measures
We use the SSL/HTTPS protocol across our entire website. This encrypts communication between our users and our servers, preventing personally identifiable information from being intercepted or stolen by unauthorized third parties.
In the event of a data breach, our system administrators will take all necessary steps immediately to ensure system integrity. Affected users will be contacted, and password resets will be facilitated if necessary.